Facing a bug on your Instagram account? A error message such as: "Error: Sorry, there was a problem with your request" is displayed?
This kind of problem happens to almost everyone who wants to recover their account. Let's find out what causes the problem and what to do about it in this article.
Explanatory video in French by Alucare, ideal complement to the page. View video (you can use youtube's automatic translation)
Resolve the error issue on Instagram via the app
Here are a few solutions to try :
Restart the Instagram app
In this case, you can try restart the application. This can solve the problem in just a few minutes. To do this :
- Close the application completely. Instagram from the app manager.
- Wait 30 seconds.
- Open again the application.
Empty your Instagram cache
You can also try clean cover. To do this :
- Access to settings of the Instagram app on your mobile device.
- Select option “Clear the cache.”
Update the Instagram app
This solution is also effective in preventing potential problems and errors in the reactivate your Instagram account.
Instagram regularly updates the app, allowing users to benefit from latest updates on the tool. Ideally, you should update the app once a week.
Reinstall Instagram
As a last resort, you can reinstall the Instagram app in order to get off to a good start using the application. This is also very useful if you have deactivated your account and want to reactivate it.
Check your internet connection to resolve the error message on Insta

Your internet connection can also cause error messages on Instagram. If you want to get the most out of the app, it's best to make sure you have a stable Internet connection.
To find out if the problem is due to your Internet connection, try reactivating your account by using another network.
Fixing the error message caused by a bug on Instagram
As a reminder, this issue affects many Instagram users. We can see dozens of complaints on the networks about this bug.
Sometimes the worry is on Instagram and not yours. In this case, you'll have to wait until it's resolved by the social platform.
To solve this problem, try connect from time to time to find out whether the bug has been fixed or not. This may take days. We can't be sure how long it will take to resolve these problems.
Contact Instagram support to solve the problem

If, despite the above solutions, the problem persists, we advise you to contact Instagram support. You can do this via the app, by e-mail or by telephone. Our article on the subject tells you more.
The support often responds very well quickly when you provide all the information needed to solve the problem. If you can, use screenshots and note the actions that trigger the error message.
Response times vary depending on the severity of the problem. Connection errors are often resolved within 24 hours. More technical problems take around 48 hours.
Prevent future mistakes by optimizing Instagram
Prevent errors on Instagram is ideal for using the app effectively. Here are a few tips for doing so:
- Managing storage space effectively : To avoid errors on Instagram, it is recommended that you have at least 2 GB of free space on your mobile device. Regularly delete temporary files from the tool.
- Close background applications Having applications running in the background with Instagram can reduce certain features of the social network. This is often the cause of bugs.
- Disable non-essential features on the application This can involve media preloading or automatic video playback. So you can avoid errors and save data.
In conclusion :
- You can try to resolve the error issue when reactivating your Instagram account. by interacting with the Instagram app.
- You can also check your Internet connection.
- Sometimes the concern comes from a bug on the Instagram platform worldwide. In this case, you just need to wait for the problem to be resolved.
- If these methods prove ineffective, the best course of action is to contact Instagram support.
If you have any questions, you can leave a message. comments. Other articles are available on our page. instagram. Please feel free to consult them.





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