How can I contact Epic Games in 2026?

Are you experiencing a problem with your account Epic Games and you don't know who to contact?

The good news is that there is several ways to contact customer service. In the vast majority of cases, online support—which you can access directly from your account on the official website—remains the most effective option epicgames.com.

In this article, we'll go over each contact channel in detail: the phone, how write at Epic Games, the mail and assistance online.

You'll also find out how to contact customer service depending on the type of issue you're experiencing (payment, account security, refund on Fortnite), so you can get help in just a few minutes.

How do I contact customer service by phone?

Let's get right to the point: Epic Games does not have a phone number in France.

The only existing issue is the one from headquarters in North Carolina, not well suited for general inquiries (responses in English, U.S. time zone). For most issues, online support remains the fastest option.

If you'd still like to contact them by phone, here is the number for their corporate headquarters:

• Phone number: +1 919 854 0070
• Address: Epic Games Inc, 620 Crossroads Blvd, Cary, NC 27518, USA

This number is the company's main line, not a dedicated player support line.

• For real help with an account, a payment or a game like Fortnite, it's best to use the support portal available at www.epicgames.com/help.
• For games in the Unreal series, you can visit the dedicated website help.unrealtournament.com.

How to write to Epic Games

If you need help with Fortnite or on your own behalf and would like to contact customer service, please note that’Epic Games does not provide a public email address for support. All requests must be submitted through the online support portal, available at www.epicgames.com/help.

This is the official channel and the faster to get an answer.

On this page, you can describe your issue using the contact form, and then track your request directly from your account.

There, you'll find help on topics such as account security, parental controls, and in-game purchases.

To get the right answers, it's best to first create an Epic Games account and log in before filling out the form.

If you already have an account but are unable to access it, please go to the dedicated contact form, where a representative can help you recover it.

• To report a suspected infringement (for example, if you believe your work has been used without permission, which constitutes a violation of your rights), the procedure is as follows: DMCA is detailed on the support portal.
• For any other questions, please always use the online form: it is the only official channel monitored by customer service.

How do I send a letter to Epic Games?

Regular mail remains the option the slowest, but it may be useful for an official complaint or a legal request. All letters must be written in English. The address of the U.S. headquarters is as follows:

Epic Games, Inc. 620 Crossroads Blvd. Cary, NC 27518 USA

Clearly state your contact information and the purpose of your request. To keep a record, it is best to send a registered letter with return receipt requested.

For a purchase issue or a refund request related to Fortnite or at the’Epic Games Store, there is a second address specifically for returns:

Epic Store Returns, 3150 Elliott Ave. Suite 110, Seattle, WA 98121 USA

In practice, for this type of issue, it’s much faster to use the online support service at https://www.epicgames.com/help. Save regular mail for situations where an official written record is truly necessary.

How do I contact Epic Games support?

Online support remains the fastest and most effective way to contact customer service, whether your issue concerns your account, a purchase on Fortnite or a technical issue.

Everything is handled through the official portal, www.epicgames.com/help, which is available at all times.

To get help through this service:

1. Go to the support, Then log in to your account if the request is related to your profile or a payment.
2. In the search, Ask your question or describe your problem. Use the navigation buttons to filter by game or topic (account security, parental controls, purchases).

3. If an article resolves your issue, you can stop here. Otherwise, scroll down the page and click the «Contact Us» button.
4. Depending on the relevant department, select one of the available options to submit your request to support.

How do I contact Epic Games if I encounter difficulties?

There are many reasons to contact the’Epic Games.

For each case, go to the official support portal at https://www.epicgames.com/help, select the topic that corresponds to your issue, and then follow the steps below based on your situation.

Issue with your child's Epic Games account

If this is your child's account (parental controls, purchases on Fortnite, safety), click “Create a Parent/Guardian Request.” Then fill out the form and submit it.

The support service offers a dedicated section for parents and guardians.

Issue with your personal account

If you need help with your personal account and are able to log in, click the “To log in“. Complete the form and then submit your request to customer service.

Forgot Password

Can't access your account because you forgot your password?

Select the option “I can't log in to my account“, select “I forgot my password” and follow the on-screen instructions to reset it.

Two-Step Verification Issue

Are you having trouble with two-factor authentication (2FA) codes?

Select the option “I can't log in to my account“, then follow the instructions that apply to your issue.

Issues with login credentials

Do you no longer have access to the email address associated with your account, or have you lost your login credentials?

1. Select “I can't log in to my account,”,
2. Then, “I don’t have access to the email address linked to my account. I want to change my email address.”

Payment Issue or Refund Request

If you have a payment issue or need a refund for a purchase, select the “Payment and Billing” topic on the support page.

On the’Epic Games Store, you can request a refund You can do this yourself if the game was purchased less than 14 days ago, has been played for less than 2 hours in total, and is eligible for a refund (not all games are eligible).

To redeem a game code on Epic Games Or, for an in-game purchase, please use this same form and provide a detailed description of the transaction in question.

FAQ :

How can I obtain a right of withdrawal from Epic Games?

The games and products available on the website at’Epic Games can be refunded within 14 days of purchase.

Three conditions must be met: the purchase must have been made within the last 14 days, and you must have played less than 2 hours in total, and the bet must be marked as refundable.

Products or games marked as non-refundable, or that do not meet these conditions, will not be refunded.

How can I request a refund from Epic Games?

To request a refund, log in to your account on the website, then follow these steps:

1. Go to the Transactions your account
2. Select the game title relevant
3. If the purchase is eligible, click the button Refund to initiate the procedure

For more complex payment issues, online support remains the fastest way to get help.

How can I report a dispute to Epic Games?

If no solution is found after contacting customer service, and you need to initiate arbitration proceedings, you can send a letter to the legal department at the following mailing address:

Epic Games, Inc.
Legal Department,
ATTN: NOTICE OF DISPUTE, Box 254,
2474 Walnut Street, Cary, North Carolina, 27518
USA

To ensure that your request is processed, please include the following information:

• Your name
• Your mailing address
• Your account name
• Your contact information (email, phone number)
• A detailed description of the problem you are experiencing

Does Epic Games have a phone number in France?

Nope. There is no phone number for’Epic Games in France, nor is there a dedicated toll-free number. The only number available is that of the U.S. headquarters (+1 919 854 0070), which is not well suited for everyday use.

To contact customer service, please use the online support option at epicgames.com/help, accessible from your PC or the mobile app.

With all this information, you now know how to contact Epic Games by phone, in writing, by mail, or through online support, and how to handle each type of issue you encounter.