How do I cancel a sale on Vinted in 2026?

You can cancel a sale on Vinted, provided that the shipping label has not yet been downloaded or scanned.

Cancellations can be made by just a few clicks Since the conversation with the buyer, the refund is automatically sent to the buyer.

Here are the steps to follow based on your situation.

Feel free to check out our handy guide for Cancel a Vinted purchase easily.

The procedure for canceling a sale before shipment

Until you have downloaded the shipping label, you can cancel directly from the app:

1. Open the conversation with the buyer in question. In the top-right corner, tap the ⓘ icon.

2. Select “”Cancel the transaction". Choose a reason from the list. If none of them apply, select “Other” and enter your reason.

Once the cancellation is confirmed, the buyer is automatically refunded. A button “Repost” appears in the conversation to repost your ad with all the original information, without having to retype everything.

⚠ Important point : The button “Cancel the transaction” disappears as soon as the shipping label has been downloaded or scanned, not just when the package is dropped off with the carrier.

In other words, even if the package is still at your home, if you've downloaded the tracking slip, the button may have already disappeared.

What should I do if the package has already been shipped or the shipping label has already been downloaded?

Once the form has been used, you can no longer act on your own. What happens next depends on who wants to cancel.

First scenario: the seller cancels

Contact the buyer via the messaging system Vinted, Explain the situation and ask them to agree to the cancellation on their end.

• If the buyer agrees, they approve the request through their interface, and the reimbursement is initiated.
• If the buyer refuses or does not respond, the package will continue on its way. Please note: if the buyer ultimately does not pick up the package, it will be returned to you. upside down and the buyer is refunded, You receive the item but not the payment

If the cancel button has disappeared and the buyer is also unable to take any action, contact Vinted Support through the “Help Center” section of the app, providing the transaction number.

Second scenario: the buyer requests a cancellation after the item has been shipped

Let the package run its course.

Upon receipt, if the buyer still wishes to return the item, please arrange a return amicably via Vinted messaging. The refund will be processed once the return is confirmed.

Remove or hide an item that is still for sale

If you simply want to stop receiving new offers for an item you no longer wish to sell, you can hide it Where delete it without having to cancel the transaction.

1. Tap your profile picture. Select “My Profile”.

2. Open your list of items and find the one to remove.

3. Press on “Hide” Where “Delete” depending on the desired action.

A hidden item is no longer visible in the catalog, the feed, or your wardrobe. You can also hide all your items at once using Vacation Mode, which you can access in your profile settings.

FAQs

How long does it take for the buyer to be reimbursed?

The processing time depends on the payment method used by the buyer, but generally a few business days.

The refund will be sent either to their Vinted wallet or to their bank account.

Will I get a refund for shipping costs if I cancel?

With the prepaid slip Vinted, You do not pay any shipping costs: the buyer pays them, and is fully reimbursed upon cancellation.

So you don't have nothing to retrieve on this side.

Will I get a bad review?

Yes, Vinted automatically adds a negative review on your profile when you manually cancel an event. You can reply publicly to explain the situation, but you cannot delete it yourself.

Reaching an amicable agreement won't stop him from doing so. However, it may prevent him from giving you a second negative manual review.

Can I cancel multiple sales without any consequences?

A one-time cancellation if there is a valid reason, that is not a problem.

However, repeated cancellations without cause may result in penalties from Vinted (account restrictions, reporting).

Can the buyer also cancel their order?

Yes, the buyer can also request that their order be canceled until the item has been shipped. It’s important to note that the process is different for buyers.

In conclusion, canceling a sale on Vinted is still simple until the slip has been downloaded. Once this stage is complete, everything is settled amicably with the buyer.

In all cases, communicate Acting quickly is the best way to avoid friction.