Would you like to cancel your order on Vinted? You can. until the seller has shipped the package. All you have to do issend a request for cancellation from the messaging app.
If he accepts it, the sale is canceled and you will be refunded. And if he doesn't respond or send anything within 5 business days, Vinted It handles this automatically.
We’ll go over each case in detail below.
Steps to cancel an order on Vinted
Cancellation is possible until the seller has shipped the package. Here's how :
- Start the conversation with the seller in question.
- In the upper-right corner, tap the ⓘ icon to access the section “Cancel Order”.
- Choose a grounds for cancellation from the list provided. If yours isn't listed, select “Other” and write your reason.
- Submit your request. The seller may accept it on their end.
As a matter of courtesy, it is advisable to’Send a message to the seller first before submitting the formal request. This significantly increases your chances of getting approval quickly and helps you avoid a rejection.
Once the cancellation has been confirmed, the seller can relist the item.
Please note: Repeated cancellations can negatively affect your account. Vinted may temporarily restrict your account or lower your reputation on the platform. Be sure to carefully check an item’s size, condition, and photos before purchasing to avoid this kind of situation.
What happens if the seller doesn't respond or ship the item?
The seller is not required to accept your request, and sometimes he simply doesn't respond.
In situations like this, Vinted has automatic safeguards that work in your favor:
- If they don't respond, Vinted can to intervene after a few days
- If the seller does not ship the item within 5 business days (or does not upload the shipping label within 4 business days), Vinted automatically cancels the order and will reimburse you.
How long will it take to receive the refund?
After a cancellation is confirmed prior to shipment, the refund is processed within 2 to 5 business days. The refund will be processed via your original payment method or credited to your Vinted wallet, as applicable.
⚠ If the seller has already shipped the package, you can no longer cancel the order on your end. You will then need to go through the Buyer Protection.
What are the grounds for cancellation recognized by Vinted?
An order may be automatically canceled by Vinted in the following situations:
On the expedition side:
- the shipping slip was not downloaded within 4 business days.
- The article was not sent within 5 business days.
- the seller used a shipping method different from the one selected by the buyer.
- The “Article submitted”has not been confirmed (for personalized shipments or hand-delivered items).".
Regarding the article:
- The article was lost or returned to the seller.
- The article was damaged during transport.
- Item description differs significantly from the announcement.
How do I get a refund for an item I received that doesn't meet the specifications?
If you have received your package but the item is damaged or does not match the description, the Vinted Buyer Protection has you covered.
Please note: when dealing with private individuals, The 14-day right of withdrawal does not apply. This applies only to purchases made from professional sellers. For individuals, here is the procedure:
You have 2 days after the scheduled delivery date to report a problem.
- During your conversation with the seller, click the “I have a problem” button.
- Please attach supporting documentation : photos of the item, description of the issue (damaged, does not match the listing, etc.).
- Click on “Send to seller” to submit your refund request.
- Chat with the seller the terms and conditions. They may refund you without requiring you to return the item, or they may ask you to return it first.
Who pays for return shipping?
By default, return shipping costs are at the buyer's expense.
However, if the item clearly does not match the description or has a defect not mentioned by the seller, Vinted may decide that the seller is responsible for the costs. Any refund agreement must be handled through the Vinted messaging system.
💡 A word of advice : Never finalize an agreement outside the app; you’ll lose your protection.
Please note : According to Vinted's refund policy, Buyer Protection is refunded when the transaction is canceled or if a dispute is resolved in your favor.
What should I do if I still haven't received my package?
If you have received a shipping confirmation but if your package still hasn't arrived after several days, it's possible that it has been lost in transit. In that case, please wait for the time frame specified by the carrier.
If the deadline has passed, please report the issue via "I have a problem" during the conversation with the salesperson.
You can file a claim to request a refund under the Vinted Buyer Protection.
👉 In summary, Cancel a purchase on Vinted is entirely possible. Plus, you'll get a refund in any case—whether through the seller, the automatic refund process, or Buyer Protection.
The key is to’act quickly and to always stay in the app.
On a related note, check out our guide to Cancel a sale on Vinted may be of interest to you.
English
When a package has been shipped on time but only reached the pickup point 12 days after the announced date, the buyer may have had to be away in the meantime—for work reasons, for example. In this case, will the buyer be refunded for the purchase that they were unable to collect due to their absence?
On Vinted, if the parcel is not collected from the relay point :
- The package is returned to the sender (seller) after the custody period (generally 10-14 days depending on the carrier).
- The buyer is not automatically refunded in this case.
- Vinted considers that the delivery has been carried out correctly on the seller's side.
What the buyer can do:
contact Vinted customer service, explaining the situation (12-day delay by the carrier + forced absence). Vinted may intervene if the delay is clearly attributable to the carrier and not to the buyer.
The key is to prove:
- Abnormal delay by the carrier (12 days after the announced date)
- That the buyer was unable to collect the parcel due to this delay
In practice, Vinted often decides in favor of the buyer if the carrier delay is documented, but this is not guaranteed.