Immersed in the vast world of Amazon, with everything at your fingertips, the slightest obstacle seems immense. Imagine yourself facing a locked account or a Forgot your password. So many questions arise: how do you access your precious space, purchase history, card, order, Prime subscription? Before you give up, take a breath.
This article guides you through the steps to recover your Amazon account, secure your identity. Also discover the benefits of the services to avoid future problems. Find tips here on how to use your Amazon account safely, whether it's recovering it in case of problems or regarding the advanced management.
Common problems and solutions for logging into an Amazon account
Here are some of the most common problems and solutions for logging into your Amazon account:
Forgot login details : Solution guide
That you are subscriber on Amazon Prime on Amazon Prime Video, the loss of identifiers can seem frustrating. Here are the steps you need to take to recover your Amazon login and reset your password:
- First, go to the Amazon login page;
- Then click on the "Forgot your password?
- Enter the e-mail address associated with your Amazon account;
- Complete the verification process by following the instructions sent by e-mail ;
- Then create a new, secure password;
- Log in to your Amazon account using your new username and password;
- Check and update security information to avoid future access problems.
Here is a video explaining how to quickly find an Amazon account:
Two-step account verification fails
To regain access to your account after the two-step verification process has failed, you will need to prove your identity by providing a scanned copy or photo of an identity document. Try logging in from a trusted device or using the saved backup method before proceeding to recover your account.
If you are still unable to log in, follow the steps below to recover your account:
- Go to Account recovery with two-step verification.
- Load your ID by following the on-screen instructions.
Your name and address, as well as the issuing authority (e.g. state or country) must be visible.
Ensure that sensitive information, such as account numbers or ID numbers, is masked or removed.
When the two-step verification process is complete, you will receive a confirmation e-mail. You will then be able to access your Amazon account only with your password. This verification process may take 1 to 2 days. Once you have access to your account, you can choose and buy of the prime gaming games.
Suspended account: what should I do?
If Amazon detects a unusual payment activityyour account will be put on hold. This is a preventive security measure, and to review your account, follow these steps:
- Check if you have received an e-mail or SMS. Amazon sends you an "Account Pending" notification.
- Then log in to your Amazon account.
- Fill in the form and attach the necessary documents.
Blocked account: help
To unlock a locked Amazon account, follow these smart steps:
- Identify the reason, so see Amazon's notifications or messages, which usually tell you the cause of the account being paused.
- Contact Amazon Customer Service for specific information about the problem and to guide you through the process of recovering your account.
- Check your Amazon identity to ensure the security of your account by providing the information requested (e.g. name, telephone number or recently used delivery addresses, etc.).
- Change your password to log in to your Amazon account again. Choose a new strong and unique password to strengthen the security of your account.
- Use Amazon's online help to solve account problems. It's in the "Help" section of the site's home page.
- Keep your Amazon identity information safe and up-to-date.
Here's a video interview with a woman who successfully unlocked her Amazon seller account:
Technical and access obstacles: our tips
Technical problems can arise, from a recalcitrant application to an inability to log in. Here are some solutions to help you make the most of your Amazon account:
- Internet connection check ;
- Clear cache and cookies to reload page;
- Updating the application for better performance;
- Try another browser or device if you can't access Amazon ;
- Verification of login details (username, cell phone number, password).
- Amazon operating system update to correct incompatibilities;
- Verification of security parameters to ensure proper Amazon operation.
Please contact technical support from the Amazon site if you can't make it.
Advanced Amazon account management
Now that you know how to retrieve your Amazon account, let's continue with advanced account management.
Business Account vs. Personal Account
An Amazon Business account is different from a personal Amazon account. It is specially designed to meet the needs of businesses, small and medium-sized enterprises and small and medium-sized enterprises. professionals and sellers. In addition, a personal Amazon account is available for individual consumers.
Here is a comparison table to clarify the main differences between the two types of account:
| Features | Amazon Personal Account | Amazon Business account |
| Customer types | Individual consumers | Businesses, professionals, vendors |
| Product prices | Public rates | Professional rates, volume discounts |
| Subscription fees | None | Amazon Business Prime annual subscription |
| Separate billing | Not applicable | Separate billing for professional acquisitions |
| Payment Options | Standard | Credit card, account |
| Wholesale quantities | Not applicable | Wholesale orders for companies |
| Shipping method | Standard delivery | Advanced shipping, delivery options |
| Vendor eligibility | Buying products | Buying and selling products |
| Customer Service | Standard customer service | Specialized customer service for companies |
Understanding Amazon Prime
Amazon Prime is a premium offer that goes beyond the standard Amazon account.
The difference between Amazon and Amazon Prime
Amazon is the popular online sales platform forbuy a wide range of products. Amazon Prime, on the other hand, is a monthly or annual subscription that adds extra benefits for buyers, such as accelerated delivery and access to streaming movies, series and music, as well as exclusive offers.
Difference between Amazon Prime and Prime Video
Amazon Prime includes access to Prime Video, a streaming platform which offers original movies, series and shows. Prime Video can be subscribed to independently, but is included with the price of the Amazon Prime subscription, offering added value to members.
We hope you find this information helpful when using your Amazon account. Do you have any further questions? Don't hesitate to ask.
