How do I print a Mondial Relay shipping label?

Depending on your situation, you have several options:

• ✅ Print the label your house,
• ✅ Have it printed for free at a Equipped Pickup Point (except for sales on Vinted, Leboncoin, and Rakuten),
• ✅ Or drop off your package Save to Locker without printing anything if you created the shipment directly on Mondial Relay.

First of all, where does your label come from?

If you have created the shipment on mondialrelay.fr, all of the options below are available to you, including dropping off your items in a Locker without printing anything.

If you sell on Vinted, Leboncoin Where Rakuten, So your shipping slip comes from the platform. As a result, printing at a pickup point won't work for you. Print it at home, or have your label printed before you go.

Below, you'll find everything you need to know, step by step.

But first, what is a Mondial Relay label, and why is it required?

L'Mondial Relay label, also known as shipping slip, is a document that you must attach to your package before placing it in Pickup Point or in Locker. Without it, your package cannot be accepted, shipped, or tracked.

It contains several key pieces of information:

• The recipient's name and address.
• the Pickup Point Where Locker destination selected when placing the order.
• A unique barcode which allows you to scan and track your package at every stage of its delivery in France.
• the 8-digit tracking number to check the location of your package at any time on mondialrelay.fr.

This barcode is scanned at the drop-off point, in Mondial Relay warehouses, and again upon delivery. That is why you should never cover it with opaque or shiny tape, as this could result in your package being lost or returned due to non-compliance.

1. Print the label yourself at home

This is the method that works for everyone in 2026, regardless of the platform used.

If you have a printer, you can download your label as a PDF from your account and print it at home without having to go anywhere first.

Here's how to do it on the mondialrelay.fr website or the mobile app:

1. Log in to your customer account at mondialrelay.fr.

2. Go to My Profile, then My Packages.

2. Find the relevant label and click on Download. Once downloaded, open the file and print it.

You can use a standard A4 sheet of paper. Cut out the label if necessary, attach it to your packaged item, and drop it off at a pickup point.

💡 Advice :

Never use glossy tape Where mirror on the barcode. If you want to protect your printed label from rain or friction, use clear, matte adhesive tape. Apply it only outside the barcode area.

2. Print the label for the pickup location

This method is only valid if you created the shipment on mondialrelay.fr.

If there's a pickup point near you, follow these steps.

Step 1: Enter your shipment details

1. Meeting on mondialrelay.fr/sending-packages.

You don’t need a customer account to create a label. However, please note that having an account allows you to easily find your past labels, manage your shipments, and track your packages from your personal account.

2. Fill out the form.

• The weight of your package. They determine the shipping cost for your package. If you don’t have a scale, Mondial Relay offers an estimation tool on its website. It’s better to slightly overestimate the weight than to underestimate it. Yes, a non-compliant package may be returned to you at your expense.
• The recipient's full contact information. Last name, first name, mailing address, and email address or cell phone number. The phone number is important because the recipient will be notified via text message when their package arrives at the pickup location.
• The Pickup Point or Destination Locker. Enter the recipient’s ZIP code or city to find available pickup locations nearby. To find the most convenient pickup point or locker, use the search tool on mondialrelay.fr. The recipient can then go there to pick up their package using their pickup code.

You must comply with the maximum permitted dimensions:

• At a Pickup Point : maximum weight 30 kg, maximum length 120 cm, and the sum of length, width, and height must not exceed 150 cm.
• In Locker : Maximum weight 25 kg, maximum dimensions 64 cm x 41 cm x 38 cm.

⚠️ Attention : You cannot edit a label after it has been created. Please carefully review all the information before submitting your order. If there is an error, you will need to cancel the label and create a new one.

Step 2: Purchase your label and receive your QR code via email

1. Once you have filled out the form, you must confirm your cart.

2. After confirming your order, you must log in or sign in.

3. All you have to do is fill in your contact information and click on “Add”, and then confirm your payment.

Mondial Relay accepts the following payment methods:

• Credit card (Visa, Mastercard, credit card)
• PayPal
• Prepaid account Mondial Relay, which you can top up from your customer account.

Once your payment has been confirmed, Mondial Relay will automatically send you a confirmation email containing your QR code.

Keep this email handy on your phone; this QR code will allow you to print your label at a Pickup Point in just a few seconds during the next step.

If you've forgotten or lost your QR code, simply Sign in to your account on mondialrelay.fr or from the Mondial Relay mobile app, and you'll find your label there.

Step 3: Show the QR code at the pickup point

1. See you at a Pickup Point equipped with a printing service that allows you to print your package and QR code directly from your phone's screen.
2. The store clerk scans your QR code and prints your label right on the spot, free of charge.

This print service at the Pickup Point is completely free for customers.

3. All you have to do is Stick this label flat on one side of your package Pack it without folding it, and especially without covering the barcode. This would prevent the barcode from being scanned during processing and could result in the package being lost or undelivered.

⚠️ If you drop off multiple packages on the same day, each one has its own QR code. You cannot use the same QR code for multiple packages.

3. Drop off your package in a locker without printing anything

Did you know that Mondial Relay also offers a completely printer-free option through its Lockers? These are secure automatic check-in kiosks available at select supermarkets, shopping centers, and other locations in France through the “Zero Label” service.

📌 Please note that this method only applies if you created the shipment on mondialrelay.fr.

You can drop off your package directly at a Mondial Relay locker without having to print your label.

Simply scan the QR code you received by email when you place your order, once you've placed your package in the locker. The locker opens automatically; place your package inside, then close the locker.

⚠️ Important rule: one locker = one package. You cannot place multiple packages in a single locker, even if they are small. Each package must occupy its own locker.

Don't confuse QR codes with barcodes!

This is a common mistake. The QR code (square) is the one you need to scan directly on the Locker screen to open your locker. It is completely different from the barcode (rectangular/vertical) on the package’s shipping label.

 

Do you ship frequently? Consider a thermal printer

Do you regularly sell on Vinted, eBay, Shopify, or through your own online store? The thermal printer is the best solution for printing your Mondial Relay labels quickly and easily.

Unlike a conventional inkjet printer, it does not use neither ink nor toner. It prints directly onto a self-adhesive label, with no cartridges to replace and no risk of running out of ink at the wrong moment.

The Mondial Relay label generated on mondialrelay.fr is in the fPDF format, 100 × 150 mm, directly compatible with standard thermal printers.

⚠️ Be sure to set the format in the print settings (make sure to select 100 × 150 and turn off scaling). Otherwise, some printers will print the label on A4 paper by default.

How do you create bulk labels?

• Log in to your customer portal on mondialrelay.fr,
• Enter the shipping information (weight, dimensions, recipient's address, destination pickup location),
• Then Download the PDF generated.

If you use Shopify, the official Mondial Relay app available on the Shopify App Store lets you generate shipping labels directly from your orders dashboard.

What about the return label?

You have received a package and would like to return to the seller ? Please note that Mondial Relay also offers a return service.

To do this, consider the following two scenarios:

• If the seller or marketplace covers the return shipping costs, you will receive a Mondial Relay return label directly by email. Simply print it out, attach it to your properly packaged package, and drop it off at a pickup point or locker.
• If the seller does not provide a prepaid label, You'll need to create one yourself on mondialrelay.fr. You will then enter the weight, dimensions, and the recipient's address, and proceed to checkout.

💡 Please note : Lockers are accessible 24 hours a day, unlike Pickup Points, which are subject to the partner store’s hours of operation.

And if you sell frequently on Vinted, you might find these articles helpful:

• How do I cancel a purchase on Vinted?
• How do I cancel a sale on Vinted?

FAQs

What is Mondial Relay?

Mondial Relay is a delivery service which offers secure online payment.

It receives and sends packages through more than 11,000 lockers and 7,000 pickup points in France and across Europe.

What is the delivery time for Mondial Relay?

Mondial Relay announces a delivery time of 3 to 5 working days Starting from the time of pickup, for delivery to a Pickup Point or Locker in mainland France. For international deliveries, please allow 3 to 6 business days, depending on the destination.

On which days are deliveries made?

Mondial Relay delivery drivers make their rounds on Tuesday through Saturday. Deliveries to pickup points are made during the partner store’s business hours, while deliveries to lockers can be made at any time of day.

My package has been stuck at the same stage on the tracking page for several days. What should I do?

If your package hasn't arrived within the average delivery time, track its progress in the “Package Tracking” on the Mondial Relay website. If the status has remained unchanged for 5 days, fill out the Mondial Relay contact form.

My package is lost. What should I do?

If your package is reported lost, The refund will be issued within 10 days of the claim being filed, depending on the level of coverage purchased.

If you created the label through a platform (Vinted, Leboncoin, Rakuten, etc.), please contact the platform directly. If you are the recipient, please contact the sender.

Can I reuse a label?

No, the labels are at single use.

I didn't receive my QR code by email. What should I do?

Log in to your Mondial Relay account, under the section My Profile → My Packages.

You can track your shipment at any time.

Can I send my package without a printer?

Yes, there are two options.

• You can get printed for free your label at a Pickup Point equipped with printing services,
• Where drop off your package in a locker thanks to the Zero Label service.

These two options are only available for shipments created directly on the Mondial Relay website.

In conclusion, no matter what your situation may be, you now have everything you need to print and file Your package—no unpleasant surprises.