Yes, the Candy AI platform refund, but the window is short: 24 hours after payment and no more than 20 tokens used.
After this deadline, the claim is almost always rejected. Visit conditions For exact details and how to contact the service department, see below.
First and foremost, a clarification that avoids many disappointments If you want to stop being charged, this is not a refund but a cancellation. We'll explain the difference below.
Requests for reimbursement should be sent to support@candymail.ai or via «Contact us» in your account. Detailed conditions + message template to copy below.
Refund or cancellation? Do not confuse
A lot of refund claims are in fact requests to stop direct debit after the automatic renewal of a subscription (often monthly). As long as you don't cancel, billing is automatically restarted each period.
Cancelling your subscription prevents future debits, but does not refund the period already paid : you retain access to the service until the end of the period.
Repayment is only possible in the case of within 24 h following payment (see conditions below). If you have purchased several subscriptions in error, please check them one by one in your account.
Refund conditions Candy AI
These rules are derived from refund policies and privacy policy, as well as the platform's general terms and conditions.
- You can request a refund within 24 hours of payment, provided you haven't used up too many tokens (more than 20 for a subscription).
- Refunds are rejected after 24 hours or if the problem is on your side (handling error, misuse, etc.).
- Residents of the European Union and the United Kingdom can, in certain cases, benefit from a right of withdrawal of 14 days. However, this right may no longer apply to digital services where performance begins immediately after purchase with the user's explicit consent.
- No refund will be given if your content is deleted., If you break the rules, or if certain features change.
Read our review of this platform in the article : Candy.ai review: The best virtual AI girlfriend site in 2026?.
Understanding your subscription before requesting a refund
Candy AI works with a subscription which unlocks full access to services, plus tokens for certain actions. Check your account for subscription type, services included, billing information, last billing date and current period.
This subscription is billed by period and renews itself of its own accord: billing starts again automatically as long as you have not cancelled.
That's why most disputes have less to do with refunds than with the billing of a subscription they thought they'd stopped.
How do I request a refund on Candy AI?
Here are the steps more ..:
- Login to your account Candy AI.
- Click on " Contact us »(at the bottom of the screen).
- If the button doesn't respond, write directly to support@candymail.ai.
- Alternative Open a ticket on Discord Candy AI.
the customer service remains the only contact for this type of request: nothing is ever automatically reimbursed.
Depending on what you prefer, you can contact the team by e-mail or via Discord, both of which lead to the same service.
Answers usually arrive within a few days (this can take some time, depending on the volume of tickets the platform has to manage), so it's best to include everything in the first message to save time.
📌 Only card payments are refundable.
To include Your e-mail address, the reason for payment, proof of payment (the receipt already contains the date and amount).
Message template :
«Hello, I would like to request a refund of my payment for the July 22, 2026, made with e-mail [your e-mail].
Reason: [reason].
You will find the receipt attached. Thank you in advance.»
💡 Good to know Please note: a refund does not delete your data or your account - these are two separate procedures. Details in our dedicated article: Candy.ai and privacy.
FAQs
Does Candy AI pay after 24 hours?
In principle, no. The only possible exception is the 14-day right of withdrawal in the EU/UK, when it still applies, and only partially, depending on your consumption.
I've cancelled but I haven't been reimbursed, is this normal?
Yes Cancellation: cancels all future direct debits, but does not refund the period already paid.
What should I do if my application is rejected?
Follow up with your proof of purchase. As a last resort, you can dispute the debit with your bank.
Are there any costs involved?
Nope. When granted, the amount is recredited on the card used, at no extra charge. Only this method of payment is refundable, and there is no guarantee of a refund except as provided in the conditions.
How can I stop my subscription renewal?
You can cancel from your account Candy AI, in the subscription settings. Once the subscription is cancelled, billing stops at the end of the current period, and no new direct debits are taken.
As long as the subscription is active, renewal and billing will start again. automatically. Remember to check that you don't have several subscriptions at the same time.
Now you know all about refund conditions and how to request a refund. Have you ever requested a refund on Candy AI? Tell us about your experience in comments, it'll help future readers.
Candy AI no longer suits you, or is your subscription too expensive? Here are our best alternatives to Candy AI, some of which are available free of charge.
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