Table of Contents :

During your Netflix experience on television, you may experience certain technical problems. If you've already tried everything to solve it, there's still one option: reset.

In this guide, see how to reset the Netflix application on your TV set. This action may be the solution to your potential future problems.

The Netflix logo. The streaming giant offers several packages, with movies/series/animations/documentaries on the menu at will.

By the way, don't hesitate to check out how much does a Netflix subscription cost in our article compiling all the streaming platform's packages.

Steps to reset Netflix on TV

As a preamble, please note that all the steps we are about to describe are concern televisions in general (Smart TV, Chromecast, Apple TV, SFR box, etc.).

Here's your guide to next steps to solve your problems on the streaming platform.

Step 1: Disconnect Netflix from TV

First, you can simply disconnect Netflix from your device. A simply reconnect to the application could be all you need to enjoy Netflix on your TV again.

Allez l’application Netflix sur votre téléviseur.
Open the main menu (icon with three horizontal lines or similar symbol).
Sélectionnez “Compte” ou “Paramètres”.
Cliquez “Se déconnecter” ou “Déconnexion”.

Step 2: Reset Netflix via TV settings

Second, see how to reset Netflix via parameters of your TV set. In fact, it's possible that the problem with your device stems from a excess cache stored on it.

Open your TV's main menu (using the remote control).

Appuyez sur “Paramètres” ou “Configuration”.

L’endroit où accéder aux paramètres de votre Smart TV.

Cherchez “Applications” ou “Gestion des applications”.

The section where you can find the applications for your Smart TV.

Allez sur “Voir toutes les applications”.

La section pour afficher toutes les applications de votre Smart TV si Netflix n’apparaît pas directement.

Select Netflix from the list of applications.

L’application Netflix dans une Smart TV.

Appuyez sur “Effacer les données” ou “Vider le cache”.

L’option pour effacer le cache de Netflix dans une Smart TV.

To conclude on this subject, please note that depending on your TV setyou'll get the “Réinitialiser l’application” which will be proposed to you.

Step 3: Restart your TV

Thirdly, you have the option of restart your TV. There are just two steps to follow:

Éteignez votre téléviseur (avec la télécommande ou le bouton d’alimentation).
Wait a minute or so before switching it back on.

Step 4: Reinstall Netflix on TV

Fourth and final stage: removal and subsequent reinstalling Netflix on your device. Here's how to do it, whether you have a Smart TV, Chromecast, Apple TV, SFR box, etc.

Install Netflix on your TV again.
Login with your usual username and password.
Check if the problem has been solved.

Why reset Netflix on TV?

Once again, the reset of Netflix on your TV can prove to be the perfect worry-solver you may encounter. The most common are :

The Netflix application does not launch or freezes on startup.
Qu’un écran noir ou un message d’erreur s’affiche lors de la lecture.
Connection or buffering problems appear.
That the Netflix application no longer responds to remote control commands.
That the Netflix application is defective after an update.

Once reset, you should have no more worries! To celebrate and explore the platform, why not check out the list of serial killer movies to watch on Netflix ?

What precautions should I take before resetting Netflix on TV?

There are several major consequences that accompany a Netflix reset on your TV. Expect the following:

The deletion of movie and series downloads for offline viewing, which will have to be re-downloaded after the reset.
The disappearance of your Netflix profile data stored on your device, which will have to be reconfigured after you have reconnected to your account.
A delay in the return of your Netflix viewing history, which will make your recommendations less accurate for a while.

Since we're on the subject of viewing history on Netflix, be sure to check out where to find and delete your Netflix history.

To return to the subject, we invite you to take your precautionss to ensure optimal use of the application on your TV. These precautions are :

Make a note of your login details, as you will be logged out of your account after the reset.
Check the stability of your Internet connection, so that nothing can disrupt the procedure and create additional problems.

Ultimately, resetting Netflix on your television is a serious solution with reading problems, black screens and post-update bugs.

Thanks to this guide, you now have several methods to achieve this resultfrom TV settings to application reinstallation.

Nevertheless, be sure to take precautions before doing soWe'll do our best to help you, by taking note of your login details and checking your Internet connection, and then hopefully solving your problem.

You may also be interested in this blog post:

How can I pay less for Netflix?