How do I find my Amazon account?

Table of Contents :

Keypoints:

Solutions to recover and secure your Amazon account : Learn how to reset your password, solve two-step verification problems, and unlock a suspended or locked account.
Technical tips for accessing Amazon : Discover tips for checking your connection, clearing cookies, updating the application, and contacting technical support if you encounter difficulties.
Advanced Amazon account management : Understand the differences between a personal account and a business account, explore the benefits of Amazon Prime, and learn how to manage your security settings, addresses, payment options, and more.

Immersed in the vast world of Amazon, with everything at your fingertips, even the smallest obstacle seems huge! Imagine yourself facing a locked account or a Forgot your passwordSo many questions arise: how do you access your valuable account, purchase history, card, order, Prime subscription? Before giving up, take a deep breath.

This article guides you through the steps to recover your Amazon account, secure your identity. Also discover the benefits of the services to avoid future problems. Find tips here on how to use your Amazon account safely, whether it's recovering it in case of problems or regarding the advanced management.

Image illustration of Amazon writing — Image illustrating an account on Amazon

How to find my Amazon account safely: tailor-made solutions!

Here are some of the most common problems and solutions for logging into your Amazon account:

As a reminder, to access your account, simply go to the platform, select the "Accounts and Lists" option, and then click on "Log In." However, there may be times when you are unable to access your account. What should you do in this case?

Forgot your login details? How do I access my Amazon account?

That you are subscriber on Amazon Prime or on Amazon Prime Video, the loss of credentials can seem frustrating. Here are the steps you need to take to recover your Amazon login and reset your password:

First, visit the login page from Amazon;
Then click on the link “Forgot your password?” ;
Enter thee-mail address which is associated with your Amazon account;
complete the process by following the instructions sent by e-mail ;
Then create a new password well secured ;
Then log on to your Amazon account using your new login details;
Check and above all update security information to avoid future access issues.

Here is a video explaining how to quickly find an Amazon account:

YouTube video player

Two-step verification failed : How do I get my Amazon account back?

To regain access to your account after failing two-step verification, you will need to prove your identity by providing a scanned copy or photo of an ID document. Try to log in from a trusted device or using the backup method you saved before proceeding with account recovery.

If you still can't log in, follow these steps to recover your account:

Go to the Account recovery with two-step verification.
Load your identity document by following the instructions on the screen. Your name and address, as well as the issuing authority (e.g., state or country), must be visible. Ensure that sensitive information, including account numbers or identification numbers, is hidden or deleted.

Once this has been completed, you will receive a confirmation e-mail. You will then be able to access your Amazon account only with your password. This process may take 1 to 2 days. Once you have access to your account, you can choose and purchase prime gaming.

Suspended account: what should I do?

If Amazon detects a unusual payment activityyour account will be put on hold. This is a preventive security measure, and to examine your account, proceed as follows:

Check if you have received an e-mail or SMS. Amazon sends you an "Account Pending" notification.
Then log in to your Amazon account.
Fill in the form and attach the necessary documents.

Blocked account: help to find your account

To unlock a locked Amazon account, follow these smart steps:

Identify the reason by checking Amazon notifications or messages, which usually indicate why the account has been paused.
Contact Amazon Customer Service for specific information about the problem and to guide you through the process of recovering your account.
Check your Amazon identity by providing the requested information (e.g. name, telephone number or recently used delivery addresses, etc.).
Change your password to log in to your Amazon account again. Choose a new strong and unique password to strengthen the security of your account.
Use Amazon's online help to resolve account issues. It can be found in the "Help" section of the site's home page.
Keep your Amazon identity information safe and up-to-date.

Here's a video interview with a woman who successfully unlocked her Amazon seller account:

YouTube video player

Recovering my Amazon account following technical and access problems

Technical issues may arise, from a stubborn application to an inability to log in. Here are some solutions to help you get the most out of your Amazon account:

Check your Internet connection and login information (username, cell phone number, password).
Clear cache and cookies to reload page;
Update the application for better performance;
If you are unable to access Amazon, try using a different browser or device.
Update the Amazon operating system to fix incompatibilities;
Check the security settings for proper Amazon operation.

Please contact technical support from the Amazon site if you can't make it.

How do I get my Amazon account back after deleting it?

After closing your account, you can no longer access it and cannot be restored.

Likewise, once your account is closed, all products and services accessed through your account will no longer be accessible on all Amazon sites worldwide.

Amazon mail: account blocked

If you encounter an error when updating the email address for your Amazon account: You may already have an account associated with this email address. If you want to use this email address for another account, you must first unlink it from your current account.

Advanced Amazon account management

Now that you know how to retrieve your Amazon account, let's continue with advanced account management.

Business Account vs. Personal Account

An Amazon Business account differs from a personal Amazon account. It is specifically designed to meet the needs of businesses, professionals and sellers. In addition, a personal Amazon account is available for individual consumers.

Here is a comparison table to clarify the main differences between the two types of account:

Features	Amazon Personal Account	Amazon Business account
Customer types	Individual consumers	Businesses, professionals, vendors
Product prices	Public rates	Professional rates, volume discounts
Subscription Fees	None	Amazon Business Prime annual subscription
Separate billing	Not applicable	Separate billing for professional acquisitions
Payment Options	Standard	Credit card, account
Wholesale quantities	Not applicable	Wholesale orders for companies
Shipping Method	Standard delivery	Advanced shipping, delivery options
Vendor eligibility	Buying products	Buying and selling products
Customer Service	Standard customer service	Specialized customer service for companies

Understanding Amazon Prime

This is a premium offer that goes beyond the standard Amazon account.

The difference between Amazon and Amazon Practialime

Amazon is the popular online sales platform that allows you tobuy a wide range of productsAmazon Prime, on the other hand, is a monthly or annual subscription that adds additional benefits for shoppers, such as expedited shipping and access to streaming movies, TV shows, and music, as well as exclusive deals.